Meetings & Events FAQ
Have a question regarding meetings, events or conferences at a Heritage or CityLife Hotel? Please select your hotel below.
Carrington Resort
Heritage Auckland
CityLife Auckland
CityLife Wellington
Rutherford Hotel Nelson
Heritage Hanmer Springs
Heritage Christchurch
Heritage Queenstown
If you have a question or comment about our website, please email us here.
What meeting rooms do you have?
One conference room plus the winery's Barrel Hall and the library as a break-out space.
What is the most number of delegates you can have?
100 in the conference room.
What business facilities do you offer?
Digital projector, wireless microphone, surround sound system, electronic whiteboard and broadband internet.
What parking is available?
Free parking is available for all delegates.
What food and beverage options are available?
A full range of menu options are included in the downloadable conference pack in the hotel's Meetings & Events section.
Do you offer AV, lighting etc. equipment?
Yes, most included in cost of room hire but some at extra cost.
Can I see photos and floor plans of your function spaces?
These are available on request from the hotel's Conference Manager.
Do your rooms have natural light?
Both the conference room and library break-out space offer natural light.
Do I need to pay a deposit?
Yes, a non-refundable deposit is payable on confirmation of the booking, the amount of which depends on the value of the event.
What is your cancellation policy?
Generally cancellations outside 48 hours don't incur a charge, otherwise charges apply and differ by hotel.
Do you offer any special accommodation deals for function attendees?
Click here to see our Conference Specials page, otherwise specials can be requested from the hotel's Conference Manager.
What meeting rooms do you have?
A range of meeting rooms of various sizes including the restored art deco Grand Tearoom.
What is the most number of delegates you can have?
Up to 450 in The Grand Tearoom (300 Banquet style)
What business facilities do you offer?
A full range of AV and presentation equipment, plus broadband internet connection in all rooms.
What parking is available?
Valet parking is available for delegates at an additional charge. Parking is also available in the Wilson street carpark adjacent to the conference centre.
What food and beverage options are available?
A full range of menu options are included in the downloadable conference pack in the hotel's Meetings & Events section.
Do you offer AV, lighting, etc. equipment?
Yes, all equipment comes at an additional cost, unless it is included in your Day Delegate rate.
Can I see photos and floor plans of your function spaces?
These are available for most of our conference rooms on the Meetings & Events section of our website, otherwise can be requested from the hotel's Conference Manager.
Do your rooms have natural light?
Most of our rooms including The Grand Tearoom offer natural light, although some do not.
Do I need to pay a deposit?
Yes, a non-refundable deposit is payable on confirmation of the booking, the amount of which depends on the value of the event.
What is your cancellation policy?
Generally cancellations outside 48 hours don't incur a charge, otherwise charges apply and differ by hotel.
Do you offer any special accommodation deals for function attendees?
Click here to visit our Conference Specials page, otherwise specials can be requested from the hotel's Conference Manager.
What meeting rooms do you have?
One conference room, a boardroom plus rooftop Penthouse Suite.
What is the most number of delegates you can have?
60 in the Phoenix Room.
What business facilities do you offer?
A full range of AV and presentation equipment, plus broadband internet connection in all rooms.
What parking is available?
Parking is available for delegates at an additional charge.
What food and beverage options are available?
A full range of menu options are available on request from the hotel's conference manager.
Do you offer AV, lighting etc. equipment?
Yes, most included in cost of room hire but some at extra cost.
Can I see photos and floor plans of your function spaces?
These are available for most of our conference rooms on the Meetings & Events section of our website, otherwise can be requested from the hotel's Conference Manager.
Do your rooms have natural light?
Both the conference room and Penthouse Suite offer natural light, but the boardroom does not.
Do I need to pay a deposit?
Yes, a non-refundable deposit is payable on confirmation of the booking, the amount of which depends on the value of the event.
What is your cancellation policy?
Generally cancellations outside 48 hours don't incur a charge, otherwise charges apply and differ by hotel – check with your conference manager for specifics.
Do you offer any special accommodation deals for function attendees?
Click here to visit our Conference Specials page, otherwise specials can be requested from the hotel's Conference Manager.
What meeting rooms do you have?
An Executive Boardroom only.
What is the most number of delegates you can have?
15 in the Executive Boardroom.
What business facilities do you offer?
A full range of AV and presentation equipment, plus broadband internet connection in all rooms.
What parking is available?
Parking is available for delegates at an additional charge.
What food and beverage options are available?
A full range of menu options are available on request from the hotel's conference manager.
Do you offer AV, lighting etc. equipment?
Yes, most included in cost of room hire but some at extra cost.
Can I see photos and floor plans of your function spaces?
These are available on request from the hotel's Conference Manager.
Do your rooms have natural light?
The Executive Boardroom does not offer natural light.
Do I need to pay a deposit?
Yes, a non-refundable deposit is payable on confirmation of the booking, the amount of which depends on the value of the event.
What is your cancellation policy?
Generally cancellations outside 48 hours don't incur a charge, otherwise charges apply and differ by hotel – check with your conference manager for specifics.
Do you offer any special accommodation deals for function attendees?
Click here to visit our Conference Specials page, otherwise specials can be requested from the hotel's Conference Manager.
What meeting rooms do you have?
A range of meeting rooms of various sizes.
What is the most number of delegates you can have?
400 in the Maitai Room.
What business facilities do you offer?
A full range of AV and presentation equipment, plus broadband internet connection in all rooms.
What parking is available?
Free parking is available for all delegates.
What food and beverage options are available?
A full range of menu options are available on request from the hotel's conference manager.
Do you offer AV, lighting etc. equipment?
Yes, most included in cost of room hire but some at extra cost.
Can I see photos and floor plans of your function spaces?
These are available for most of our conference rooms on the Meetings & Events section of our website, otherwise can be requested from the hotel's Conference Manager.
Do your rooms have natural light?
Many rooms do offer natural light, but some do not.
Do I need to pay a deposit?
Yes, a non-refundable deposit is payable on confirmation of the booking, the amount of which depends on the value of the event.
What is your cancellation policy?
Generally cancellations outside 48 hours don't incur a charge, otherwise charges apply and differ by hotel.
Do you offer any special accommodation deals for function attendees?
Click here to visit our Conference Specials page, otherwise specials can be requested from the hotel's Conference Manager.
What meeting rooms do you have?
Restored ballroom/ conference room and boardroom only.
What is the most number of delegates you can have?
200 cocktail style and 120 banquet style in the ballroom/conference room.
What business facilities do you offer?
Presentation equipment and broadband internet connection in all rooms, plus ability to organise AV through external suppliers.
What parking is available?
Free parking is available for all delegates.
What food and beverage options are available?
A full range of menu options are available on request from the hotel's conference manager.
Do you offer AV, lighting etc. equipment?
Yes, most included in cost of room hire but some at extra cost.
Can I see photos and floor plans of your function spaces?
These are available for most of our conference rooms on the Meetings & Events section of our website, otherwise can be requested from the hotel's Conference Manager.
Do your rooms have natural light?
Both the ballroom/conference room and boardroom offer natural light.
Do I need to pay a deposit?
Yes, a non-refundable deposit is payable on confirmation of the booking, the amount of which depends on the value of the event.
What is your cancellation policy?
Generally cancellations outside 48 hours don't incur a charge, otherwise charges apply and differ by hotel – see your conference manager for specifics.
Do you offer any special accommodation deals for function attendees?
Click here to visit our Conference Specials page, otherwise specials can be requested from the hotel's Conference Manager.
Following the February 22nd earthquake, Heritage Christchurch is not taking bookings for the OGB Wing until 1st July 2012. A date for the Tower Wing is not yet available.
A cordon remains in place around the CBD area and as such this date is contingent on the lifting of access restrictions.
We will continue to update this site as more information becomes available. For urgent enquiries please call our Central Reservations Office on 0800 368 888 (within NZ) 1800 141 780 (within AUS) or +64 9 302 1277, or email res@heritagehotels.co.nz.
What meeting rooms do you have?
A range of rooms and boardroom, plus lounge break-out area.
What is the most number of delegates you can have?
120 in the Randolf Room.
What business facilities do you offer?
A full range of AV and presentation equipment, plus broadband internet connection in all rooms.
What parking is available?
Parking is available for delegates at an additional charge.
What food and beverage options are available?
A full range of menu options are included in the downloadable conference pack in the hotel's Meetings & Events section.
Do you offer AV, lighting etc. equipment?
Yes, most included in cost of room hire but some at extra cost.
Can I see photos and floor plans of your function spaces?
These are available for most of our conference rooms on the Meetings & Events section of our website, otherwise can be requested from the hotel's Conference Manager.
Do your rooms have natural light?
Many rooms do offer natural light, but some do not.
Do I need to pay a deposit?
Yes, a non-refundable deposit is payable on confirmation of the booking, the amount of which depends on the value of the event.
What is your cancellation policy?
Generally cancellations outside 48 hours don't incur a charge, otherwise charges apply and differ by hotel.
Do you offer any special accommodation deals for function attendees?
Click here to visit our Conference Specials page, otherwise specials can be requested from the hotel's Conference Manager.
What meeting rooms do you have?
Heritage Queenstown has 4 dedicated meeting rooms plus range of breakout options and marquee sites.
What is the most number of delegates you can have?
Our largest onsite conference rooms can seat up to 200 people theatre style.
What business facilities do you offer?
A dedicated secretarial room can be set up for your conference, at additional charge, how ever, printing and computer access is available at reception.
What parking is available?
Free parking is available for all guests staying on site. Car parking locally is also free.
What food and beverage options are available?
The Icon conference centre has its own conference kitchen, and can cater any type of event up to 200 people, from canapés & cocktails, buffet dinners, and set menus. BBQ menus are also a popular choice in summer, as our Icon roof top terrace and garden areas lend themselves perfectly for this casual style of dining. Heritage Queenstown's Mackenzies restaurant can also cater for private sit down lunches for up to 150 guests, or small groups for set menu dinners.
Do you offer AV, lighting etc. equipment?
Yes - The Icon Conference Centre includes the following AV: data projector & Screen, Lectern & Microphone, 1 x white board, 1 x flip chart. Additional equipment is available, but will be charged separately. The Pounamu rooms include the following AV in venue hire: Screen, lectern & Microphone, 1 x white board, 1 x flip chart - Additional equipment is available, but will be charged separately. Heritage Queenstown does NOT have an onsite AV supplier, how ever we do recommend Shipley’s Audiovisual Queenstown for any AV requirements - please contact your event co-ordinator for contact details.
Can I see photos and floor plans of your function spaces?
These are available for all of our conference rooms on the Meetings & Events section of our website, otherwise can be requested from the hotel's Conference Manager.
Do your rooms have natural light?
The icon conference centre Rooms 1 & 2 and the exhibition area have natural light, and expansive views over looking lake Wakatipu and Remarkables mountain range. Pounamu rooms do not have any natural light. All breakout rooms will have natural light.
Do I need to pay a deposit?
To secure a conference or incentive reservation 3 deposits are required based on the total value of the conference as of the date that Terms and Conditions are drawn and presented. The deposit amount will not vary if rooms or conference day are lost or increased.
What is your cancellation policy?
All Cancellations must be received in writing. Cancellation 90 days or earlier will not incur any penalties. For cancellations within 90 days, please contact the hotel conference manager for specifics.
Do you offer any special accommodation deals for function attendees?
Yes, Heritage Queenstown will offer your entire conference delegate a special group rate - please contact your conference manager for a quote on rates and hotel availability. Group rates are also available for all guests attending the conference pre and post conference dates. Heritage Queenstown can provide assistance with your registration, and co-ordination of your guests' accommodation.