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29 September 2014
Perfect place to stay with awesome staff, very clean and tidy. Many thanks, Paul
17 September 2014
Excellent hotel - loved it! Thank you for the wonderful service :)
8 September 2014
Amazing stay!!! Clean and comfortable rooms and great facilities!! A+ and recommend to all! Thanks guys!
28 August 2014
Another great stay at Heritage with fantastic service. I would definitely recommend Heritage Queenstown to friends and would stay here again. Thanks.
25 August 2014
My daughter who is 6 and I enjoyed our stay. We had the best room with the best view, no noise at all.
We have been made very welcome and made to feel special. Thank you all very much.
8 August 2014
Loved this hotel. Staff were amazing - great work and pleasant.
5 August 2014
One of my best stays ever, super friendly staff. Thank you!
4 August 2014
Great hotel and helpful friendly staff. Definitely stay again. Loved the pool, spa and sauna after skiing.
28 June 2014
Enjoyed our stay, breath-taking views and we didn't want to go home! Thank you very much xo
13 January 2014
Great staff overall, friendly and professional service throughout our stay.
We had a wonderful stay. Beautiful hotel. Outstanding service from Rodrigo and Cristian at concierge, very helpful with our requests. Also restaurant staff was great.
10 January 2014
The hotel and management and staff are excellent. Queenstown is a fabulous city with stunning vistas and oodles of activities.
Loved our stay here! Were treated so well, had breakfast, lunch and dinner in the restaurant, was lovely!
8 January 2014
Thank you so much for allowing children in sauna. And thank you so much for letting us steam the sauna with water on stones.
18 November 2013
An enjoyable stay in a very comfortable and well appointed room. Our stay in Queenstown was certainly made more memorable by the quality of the hotel.
6 November 2013
We have stayed in many countries around the world and could not fault any of your services. All the staff were excellent - always willing to help.
5 November 2013
We had two great days of our honeymoon in Queenstowna and in this amazing hotel! We want to thank you again for your little presentation!
4 November 2013
Me and my friend would like to thank everyone and the Heritage for our lovely stay. While we were here, the staff were so helpful. We will return here for sure.
30 October 2013
All staff were very attentive and friendly. Our room was wonderful and very clean. Can't wait to return!
28 October 2013
Cleanliness of facilities outstanding. Staff always friendly and helpful, nothing a problem. Would recommend to others.
25 October 2013
The staff were exceptional. Possibly the best we have encountered on our world wide travels. The bed was comfortable which was a big bonus!
16 October 2013
We really have a good time at here, thank you for making our holiday excellent!
29 September 2013
Beautiful location, loved the sound of the waterfall from the room - a real stress buster!
18 September 2013
Lovely stay, lovely hotel, great service. Thanks.
9 September 2013
Amazing and excellent! Keep up the good service.
31 August 2013
Everyone was very friendly and polite. Enjoyed watching the chefs create the meals, excellent food. All staff were very friendly. Excellent service!
30 August 2013
We felt very special when staff took note of our engagement day - thank you for making it feel like a very special occasion.
21 August 2013
We are overwhelmed by your generosity to us. I searched for 2 days on the internet to get a lakeside room and made a mistake somehow.
20 August 2013
Loved our stay. We were made to feel welcome and completely comfortable to ask for anything. Thank you all for a great stay.
17 August 2013
Thanks for a great stay, by far the best hotel we have stayed at in a long time.
Our room was spotless every day - I have never stayed in hotel where the rooms/kitchenette was so clean even the dishwasher was emptied and dishes cleaned.
11 August 2013
Wonderful hote, very comfirtable room, fantastic staff everywhere. A very homely feel for a large hotel
10 August 2013
Fantastic! Also we spoke to other people on various tours/activities here and anyone who had stayed here had glowing reviews like us!
8 August 2013
All your staff is excellent and very friendly and professional. We will definitely come back, we really enjoyed our stay!
6 August 2013
Delighted with stay and enjoyed coming back to a sense of luxury after skiing! Nice and warm, inviting and fantastic views.
29 July 2013
You guys were great and we will be back!
27 July 2013
Exceptional! I love the hotel and its staff - the hospitality has been amazing! Thanks for all the hard work, have loved the stay.
25 July 2013
I travel regularly in both the UK and Europe. I have been most impressed with both the quality of the room and the food.
23 July 2013
The rooms are very spacious. We loved the beautiful lake views - it made our trip extra special. It was a terrific holiday!
For a special occasion both my wife and myself were overwhelmed with the overall standard and value for money.
10 July 2013
Thank you so much for all the help from all the staff for the rooms being changed over at such short notice due to our daughters plane being cancelled.
29 June 2013
Staff were really friendly, even the cleaners were smiling and welcoming! Thank you, we enjoyed this visit.
26 June 2013
A very difficult week with weather conditions causing havoc with plans. The Heritage staff were fantastic! Love the new updated rooms - fresh but homely.
16 June 2013
Dear Heritage Hotel Team,
4 June 2013
This stay was extra special for us as a couple and we couldn't have asked for anything better. Fantastic service, superb food and amazing room! Thank you so very much!
1 June 2013
Staff were very friendly, breakfast cooks made contact by talking and chatting to us and smiling.
22 May 2013
Great place with great service. Thanks for having us!
27 April 2013
The service, the room and value far exceeded anything. Thank you for looking after us!
24 April 2013
Your staff are an asset to the hotel. Lovely restaurant staff! Had a wonderful stay as always. Fabulous modern room.
19 April 2013
We were blown away with this place and the people! This has been our best holiday yet! We will definitely recommend to others.
14 April 2013
Thank you - we thoroughly enjoyed our stay here. Excellent service and accommodation.
13 April 2013
A beautiful room - thank you! Cleanliness was excellent.
11 April 2013
The beds are fantastic! The breakfast is amazing! Loved our stay at the Heritage Queenstown and would love to come back one day.
7 April 2013
Loved our stay at the Heritage Queenstown and would love to come back one day.
23 March 2013
Really enjoyed our stay at Heritage. Thank you!
11 March 2013
Thanks for the lovely rooms. Staff are always welcoming and friendly. We look forward to coming back.
6 March 2013
Beautiful spot, staff excellent. Room was excellent too. Kiwis are so nice!!
27 February 2013
This is our fourth stay. Everything was excellent, standards reassuringly high and consistent.
23 February 2013
Without exception we enjoyed the excellent service from the young staff. All excellent, friendly, efficient and helpful. Our stay has been a good experience.
15 February 2013
This is our fifth visit here and as ever we always choose this hotel in Queesntown. It is a pleasure to stay here and we have really enjoyed ourselves.
11 February 2013
It is so nice to stay in such a lovely hotel which staff obviously take pride in working here and meeting guests expectations.
9 February 2013
We had a lovely stay at the hotel and were very impressed with the kindness and friendliness of you restaurant staff - indeed staff throughout the hotel were very helpful a
22 January 2013
This is the 5th time we have stayed in the last 5 years. And again, service, staff and accommodation were excellent.
18 January 2013
A wonderful start to our honeymoon. You have a beautiful hotel and we thoroughly enjoyed staying here.
16 January 2013
Everyone is always so lovely. Smiles and hellos everytime. The staff obviously enjoy working here. I always enjoy my end of a working day arriving here. Thank you.
14 January 2013
All services were excellent, could not fault anything. Great stay, great location, great staff and will most definitely book to stay again.
13 January 2013
We had such a lovely stay and the staff and service was exceptional. In particular, Mairead from the restaurant was always friendly, helpful, polite and welcoming.
12 January 2013
Housekeeping during our stay was perfect, the view was amazing and it is a peaceful area. The spa, swimming pool and gym were very clean and well entertained.
11 January 2013
Enjoyed our stay with you very much - especially the very comfortable beds! And quiet location - have never slept so well away fro, home.
10 January 2013
Commendation for the Heritage's staff - reception area, kitchen, dining, bar etc - for their prompt and professional service.
9 January 2013
Enjoyed our stay with you very much - especially the very comfortable beds! And quiet location - have never slept so well away from home.
5 January 2013
We have absolutely loved our stay here, it's a true hotel with all the services one would expect. The bed was devine!
21 December 2012
Welcome on the TV was a nice touch. Check in staff were very accommodating. Dinner - Mairead was exceptionally charming and helpful.
5 October 2012
Our child was sick in the night and your staff gave outstanding service to connect us with medical assistance.
13 September 2012
This was one of my best hotel experiences ever. I travel internationally for work and leisure and I've never experienced the level of services as I did in this hotel.
1 September 2012
All staff were helpful and wonderful to deal with. Your housekeeping staff did an exceptional job (as they have on previous stays) - I will definitely be back!
20 August 2012
The Heritage is one of Queenstown's great hotels especially in the winter with their lovely open fires, timber beams, schist stone and views up Lake Wakatipu.
I've stayed at this cosy hotel twice and have never been disappointed.
We stayed at this hotel during our trip around North & South Islands in November/December 2011.
Stayed at the Heritage for 2 nights after reading reviews and was not disappointed.
My partner surprised me by booking the trip to NZ and this hotel, and it was a great choice.
17 August 2012
It was a fantastic place to stay while on our honeymoon. We both loved the character and ambience as well as the sauna, pool and spa and great housekeeping.
Or call 0800 368 888 in NZ or
91 Fernhill Road
P O Box 648
Phone: +64 3 450 1500
Fax: +64 3 450 1502
To book, phone:
0800 368 888
Toll free from Australia:
1800 141 780
Click here to email reservations.
GPS: S45⁰ 2’ 16.1628”
E168⁰ 38’ 31.2144”
View larger map
Heritage Queenstown is located on Fernhill Road just outside the town centre off Lake Esplanade.
Mon – Sun 6.00am – 10.00am
Mon – Sun 10.00am – 6.00pm
Mon - Sun 6.00pm -10.00pm
10.00am – 11.00pm 7 Days
You're somewhere special.
© Heritage Hotels. All rights reserved.
Call +64 9 302 1277 or toll free (within New Zealand): 0800 368 888, toll free (within Australia): 1800 141 780