We have created our Terms and Policies to make sure that the Internet is an enjoyable experience for everyone.

The following terms apply to all of the goods, products or services of any kind that we provide including any of our web sites and anything else we do.

Your use of any of our web sites or services may also be subject to separate terms which include service or product descriptions and pricing plans, instructions, policies or guidelines related to a particular web site or service you are using. These separate terms are available on our web sites and you can find separate terms for some of our more popular services listed below.


This website ("Website") is owned by Heritage Hotel Management Limited ("HHM").  Your use of this Website is governed by these Terms of Use.  By accessing and browsing this Website you agree to be bound by these Terms of Use.

1. Definitions

In these Terms of Use, unless the context otherwise requires:

"Fees" means the fees payable for Products or Services as displayed on this Website from time to time.

"Intellectual Property" includes the design of, and all content appearing on this Website, trade marks (including logos), domain names, copyright, rights in computer software, databases and lists, confidential information, know-how and trade secrets and manuals, whether registered or unregistered.

"Organisation" means an organisation on behalf of whom has access, or use, of this Website is made.

"Products" means the products you may obtain through this Website from time to time.

"Services" means the services you may obtain through this Website from time to time.

"User name" means a form of identification a user or Organisation of this Website may use, together with a password, to gain access to certain parts of this Website and certain information on this Website, which is accessible only by that user or Organisation.

"you" means:

any person who accesses and uses this Website; and
where an individual accesses or uses this Website for or on behalf of an Organisation, the Organisation for on whose behalf such access or use is made.
References to "your" have a corresponding meaning.

Where the context permits, references to a "person" include an individual, firm, company, corporation or unincorporated body of persons, any public, federal, state, territorial or regional authority, any government, and any agency of any government or of any such authority.

2. Authority to Bind Organisation

If you are accessing or using this Website for or on behalf of an Organisation, you warrant that you have the appropriate authority and power to do so on behalf of the Organisation and are authorised to accept these Terms of Use on behalf of the Organisation.

3. Right to Use Website and Content

You may access, view and print the content on this Website provided you use that content only for informational and non-commercial purposes.

4. Purchase of Products and Services

If you wish to purchase any Products or Services directly through this Website or make any other payments to HHM through this Website, you will be required to agree to, and comply with the HHM terms and conditions of sale relating to such Products or Services and the HHM Payment Terms.

If you purchase any Products or Services through this Website, you will pay all Fees payable for any Products or Services at the time your request for those Products or Services is accepted by HHM.  HHM reserves the right to amend any Fees from time to time and to adjust any Fees recorded on this Website if the Fees recorded are incorrect.

All payments for Products or Services through this Website are to be made in advance by credit card.  HHM may contact you directly to confirm your credit card details.  All Fees are in New Zealand dollars and will have stated as to whether they are inclusive or exclusive of GST (being tax levied in accordance with the Goods and Services Tax Act 1985 and includes tax levied in substitution for such tax).  You will pay all other applicable taxes, import duties, levies or tariffs which may be payable (if any).

5. Additional Terms

You may need to agree to additional terms and conditions for particular services, promotions or competitions which may be made available to you from time to time through this Website, prior to being able to use those particular services, promotions or competitions.  Any such additional terms will be read in conjunction with these Terms of Use.

To the extent of any inconsistency between these Terms of Use and any additional terms and conditions, the additional terms and conditions will prevail in relation to the particular services, promotions or competitions to which those additional terms and conditions apply.

6. Your Responsibilities Regarding the Use of the Website

You agree to use this Website only for the purpose for which it is being provided.  You agree not to use this Website for any improper, injurious, offensive or unlawful purposes.  You agree not to damage or disrupt this Website.

You are responsible for making your own assessment of the suitability of this Website and the Products, Services and information available from this Website, for achieving your purposes.

You are responsible for any actions you take based on Products, Services or information obtained through this Website, and all outcomes resulting from your use of those Products, Services or information.

You are responsible for providing all technology, hardware, software and telecommunication facilities in order to access and use this Website.

7. Intellectual Property

All Intellectual Property on this Website is owned by HHM, or content suppliers for HHM.  No part of this Website may be:

distributed or copied for any commercial purpose, nor incorporated in any other work or publication (whether in hard copy, electronic or any other form); or
resold, published, copied, reproduced, transmitted or stored (including in any other website or other electronic form) except that you may print, or download to your hard drive, extracts from the Website only for informational and non-commercial purposes use,
without express prior written permission of HHM or, in the case of content owned by a HHM partner or content suppliers for HHM, the relevant HHM partner or content supplier's express prior written consent.

8. Content

HHM has endeavoured to ensure the content published or displayed on this Website is accurate.  However, such content should not be attributed to HHM and the views expressed on this Website may not necessarily reflect the views of HHM.  The placement of any advertisements on this Website does not constitute the recommendation or endorsement of the advertisement by HHM.

Although HHM has endeavoured to ensure the content on this Website is current, accurate and complete, HHM does not guarantee that such content will be current, accurate or complete when you access it.  HHM will take action, within a reasonable period of time, to correct any error or inaccuracy which is brought to the attention of HHM.

9. Disclaimer

The information provided on this Website is for general guidance only.  Users of the information contained on this Website must make their own assessment of the suitability and appropriateness of the Products, Services and information for their particular use. Hotel rooms may differ from actual image shown. Configurations may be different depending on room location. Not all rooms have balconies or scenic views.

10. All Liability Excluded

To the extent permitted by law:

all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, fitness for purpose, accuracy or completeness of this Website or the content on, or accessed through, it, or any Products or Services obtained from the Website; HHM will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this Website, or the content on, or accessed through, this Website; and
HHM will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with any Products or Services obtained from this Website.

If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded or limited by the above.  If you are using this Website or its content for business purposes, the above exclusions and limits will apply and the New Zealand Consumer Guarantees Act 1993 will not apply.

The exclusions and limits set out in these Terms of Use will also operate for the benefit of the HHM partners, relevant suppliers, licensors and agents of HHM which HHM use to provide the Website.

11. Indemnity

You agree to indemnify HHM, HHM Partners, relevant suppliers, licensors and agents of HHM in respect of any loss, damage, cost or expense (including reasonable enforcement costs, whether incurred on a solicitor and own client base or otherwise) suffered or incurred by HHM as a result of any inaccurate or incomplete information provided by you to HHM or any breach by you of any of your obligations under these Terms of Use or any other applicable terms and conditions for other services, promotions or competitions on this Website (including any acts or omissions of your employer, contractors or agents).

12. Hyperlinking

If you wish to link to any part of this Website, you must obtain the prior written consent of HHM.  HHM reserves the right to prohibit links to this Website and you agree to remove or cease any link upon request from HHM.  You may not frame any part of the material on this Website by including advertising or other revenue generating material.

13. Third Party Websites

This Website may contain links to third party websites.  These websites have not been prepared by and are not controlled by HHM.  They are provided for your convenience only, and do not imply that HHM checks, endorses, approves or agrees with third party websites this Website links to.  To the extent permitted by law, HHM has no liability in respect of any third party websites this Website links to.

14. Privacy Notice

This Privacy Notice applies to the hotels owned and managed by the Heritage Hotel Management Limited including Heritage Hotels, City Life and the Heritage Boutique Hotels (Heritage). It explains how we use the personal information we collect from you.

14.1 What information do we collect about you?

We collect information about you when you book and use a hotel room or purchase goods or services from us, and when you use our web site. We also collect information when you enter competitions or provide feedback to us on the service we have provided to you.

14.2 How will we use the information about you?

We use the information we collect from you so that we may provide you with hotel accommodation, meals and other goods and services. We may also use the information we have collected to send you communications about our hotels and special offers. We also use the information to help us develop our services and best serve you.

14.3 Who do we share your information with?

Heritage does not share or sell your personal information to other companies but does use other companies to process your personal information on Heritage’s behalf.  Some of those companies may be based outside of New Zealand.

14.4 Security

Heritage takes its responsibility for securing your personal information seriously. We ensure that those companies who help process the information we have collected from you also meet the standards we apply to securing your information.

14.5 Access to your information and correction

You have the right to request a copy of the information we hold about you. Please email privacy@heritagehotels.co.nz to request a copy of your information.
Should the information we hold about you be incorrect, you may request we correct or delete that information.

14.6 Changes to our Privacy Notice


Heritage regularly reviews our Privacy Notice and as a result may amend it. Any updated Privacy Notice will continue to be available on this page.
The Heritage Privacy Notice was last amended on September 9, 2014.

15. Cookies

HHM may use "cookies" to provide you with access to tailored information and services on this Website, and to serve you better when you return to it.  A cookie is a small data file that the Website sends to your browser, which may then store it on your system for later retrieval by the Website.  Cookies track your movements through different websites; they do not record any other personal information about you.  Cookies are widely used on websites to help with navigation and to help personalise your experience when you visit a website.

HHM may use non-personalised statistics about the use of this Website to continually improve it and improve customer service.  These statistics do not comprise personal information.

16. Compliance with Law

You agree that you will at all times comply fully with all relevant laws, ordinances, rules, regulations and orders of all relevant regulatory bodies in relation to any of the Products, Services or information made available to you through this Website.

17. Amendments

HHM may amend these Terms of Use from time to time so you should check and read these Terms of Use regularly.  By continuing to use this Website after any such amendment, you are deemed to have agreed to the amended terms of use.

18. Jurisdiction and Governing Law

This Website and content has been prepared in accordance with the requirements of New Zealand law.  These Terms of Use and any matters or disputes connected with this Website will be governed by New Zealand laws and will be dealt with by New Zealand courts.

19. Contacting Us

If you have any questions or concerns in relation to the Website or these Terms of Use, please contact us.