Frequently Asked Questions

Check-in is from 2:00 p.m. and check-out is at 10:00 a.m. If you're arriving earlier, we can hold your bags or can possibly make your room available for an early check-in if pre-arranged (charges may apply). Late checkout can be arranged, subject to availability (charges apply).

The cancellation policy policy for Anchorage Resort may be found on your booking confirmation, but in general, for pre-pay packages or non-flexible packages, there is no refund for cancellation. Flexible packages are usually 24 to 48 hours before the 2:00 pm check-in. Please check your booking confirmation for your specific cancellation policy.

Unfortunately, our property is unable to host pets. Please contact us regarding working support dogs.

In accordance with New Zealand smoking legislation, Heritage Properties are smoke free. Each property does have a designated smoking/vaping area outside. There is no smoking/vaping in rooms or public areas. Cleaning charges may apply if a guest is found to have smoked inside the building.

Our property does offer accessible rooms. Please contact us directly for details.

T.H.E. Heritage Experience looks after your Work needs by providing complimentary WiFi, business centres or printing support and conferencing facilities at selected properties.

Yes, we have an outdoor pool area with heated swimming pool, kids pool and a spa pool. Additionally, our reception team are able to provide you with options for local kid-friendly activities.

The health and safety of our guests is our top priority. Learn more about our cleaning and interaction protocols here.

For the latest Covid-19 updates from Heritage & CityLife Hotels, click here.

Please enquire here and our Corporate Sales team will be in touch with you. 

Yes, we offer complimentary unlimited Wi-Fi at Anchorage Resort. A fair usage policy applies and charges may apply if excessive usage is detected.

No, we currently do not offer room service.

No, we do not offer turndown services.

Yes, we have a pool and spa available for guest use.

Yes, there is free parking available at Anchorage Resort.

Yes, laundry facilities are available.

Unfortunately, we do not offer event or meeting space. 

No, there is no on-site restaurant.

No, we do not have a bar on-site. 

Yes, please ask at reception for more information.

Yes, please ask at reception for more information.