Frequently Asked Questions
In this section we've answered some of our most commonly asked questions. If your query is not answered here, please don't hesitate to email us or call us on +64 7 378 5542.
General
What Time Is Check-In And Check-Out?
Check-in is at 2:00 p.m. and check-out is at 10:00 a.m. If you're arriving earlier, we can hold your bags or can possibly make your room available for an early check-in if pre-arranged (charges may apply). Late checkout can be arranged, subject to availability (charges apply).
What Is Your Cancellation Policy?
Our cancellation policy may be found on your booking confirmation, but in general, for pre-pay packages or non-flexible packages, there is no refund for cancellation. Flexible packages are usually 24 to 48 hours before the 2:00 pm check-in. Please check your booking confirmation for your specific cancellation policy.
Is Anchorage Resort A Pet-Friendly Hotel?
Unfortunately, our property is unable to host pets. Please contact us regarding working support dogs.
What Is The Hotel’s Smoking Policy?
In accordance with New Zealand smoking legislation, our properties are smoke free. Each property does have a designated smoking/vaping area outside. There is no smoking/vaping in rooms or public areas. Cleaning charges may apply if a guest is found to have smoked inside the building.
Does Anchorage Resort Have Accessible Rooms?
Our property does offer accessible rooms, please contact us for details.
Is Anchorage Resort Good For Business Travellers?
T.H.E. Heritage Experience looks after your Work needs by providing complimentary WiFi, business centres or printing support and conferencing facilities at selected properties.
Is Anchorage Resort A Kid-Friendly Hotel?
Yes, we have an outdoor pool area with heated swimming pool, kids pool and a spa pool. Additionally, our reception team are able to provide you with options for local kid-friendly activities.
What is Anchorage Resort doing to ensure safety in regards to Covid-19?
Amenities
Is Free Wi-Fi Provided?
Yes, we offer complimentary unlimited Wi-Fi at our properties. A fair usage policy applies and charges may apply if excessive usage is detected.
Is Room Service Available?
No, we currently do not offer room service.
Are Turndown Services Available?
No, we do not offer turndown services.
Does Anchorage Resort Have A Pool And Spa?
Yes, we have a pool and spa available for guest use.
Is There Free Parking?
Yes, parking is available.
Are Laundry Services Available?
Yes, laundry facilities are available.
Does Anchorage Resort Offer Event Or Meeting Spaces?
Unfortunately, we do not offer event or meeting space.
Dining
Does Anchorage Resort Have A Restaurant?
No, there is no on-site restaurant.
Does Anchorage Resort Have A Bar?
No, we do not have a bar on-site.
Transportation
Is There An Airport Shuttle Available?
Yes, please ask at reception for more information.
Is There A Car Service Available?
Yes, please ask at reception for more information.
