Frequently Asked Questions

Check-in time is usually from 2:00 p.m. on the date of stay to 11:00 a.m. on the day of checkout. If you're arriving earlier, we can hold your bags or can possibly make your room available for an early check-in if prearranged (charges may apply). Late checkout can be arranged, subject to availability (charges apply).

Our cancellation policy will be on your booking confirmation, but in general, for prepay packages or non-flexible packages, there is no refund for cancellation. Flexible packages usually allow cancellation 24 to 48 hours before the 2:00 p.m. check-in. Please check your booking confirmation for your specific cancellation policy.

Unfortunately, our property is unable to take pets. Please contact us regarding working support and care dogs.

In accordance with New Zealand smoking legislation, our properties are smoke-free. Each property does have a designated smoking/vaping area outside. There is no smoking/vaping in rooms or public areas. Cleaning charges may apply if a guest is found to have smoked inside the building.

Our property does offer accessible rooms. Please contact the property for details.

T.H.E. Heritage Experience looks after your work needs by providing complimentary Wi-Fi, printing support and conferencing facilities.

T.H.E. Heritage Experience ensures that as part of our Play Experience, our properties are children-friendly. We provide holiday packs on arrival, and our front-office team is able to provide you options for local activities.

Heritage offers complimentary unlimited Wi-Fi at our properties. A fair-usage policy applies, and charges may apply if excessive usage is detected.

Room service is available during meal-service times, and a selection of toasted sandwiches is available overnight.

Not available.

We do not have a pool or spa but can offer complimentary access to World Gym at Forsyth Barr Stadium.

The hotel has ample free parking on site. 

We offer a coin-operated washing and drying facility within the hotel along with next-day service for dry cleaning and pressing.

We have two meeting spaces: our McGavin Room, located off reception, is the largest of our rooms, while the smaller Oast House is ideal for boardroom-style events. Our Events Manager is contactable at functions@heritagedunedin.co.nz.

Yes, McGavin's Restaurant is located at the hotel. Breakfast is served between 6.30-10.00 a.m. and dinner between 6.00-9.00 p.m.

Yes — McGavins Bar is open daily from 4.00 p.m.

Yes, Super Shuttles can be booked via the hotel and charged to your room. Please note that 48 hours' notice is required.

We work closely with all of the various car providers and can arrange your transfer.