Frequently Asked Questions
What time is check-in and check-out?
Check-in time is usually from 2:00 p.m. on the date of stay to 11:00 a.m. on the day of checkout. If you're arriving earlier, we can hold your bags or can possibly make your room available for an early check-in if prearranged (charges may apply). Late checkout can be arranged, subject to availability (charges apply).
What is your cancellation policy?
Our cancellation policy will be on your booking confirmation, but in general, for prepay packages or non-flexible packages, there is no refund for cancellation. Flexible packages usually allow cancellation 24 to 48 hours before the 2:00 p.m. check-in. Please check your booking confirmation for your specific cancellation policy.
Is Heritage Dunedin a pet-friendly hotel?
Unfortunately, our property is unable to take pets. Please contact us regarding working support and care dogs.
What is the hotel’s smoking policy?
In accordance with New Zealand smoking legislation, our properties are smoke-free. Each property does have a designated smoking/vaping area outside. There is no smoking/vaping in rooms or public areas. Cleaning charges may apply if a guest is found to have smoked inside the building.
Does Heritage Dunedin offer any accessible rooms?
Our property does offer accessible rooms. Please contact the property for details.
Is Heritage Dunedin good for business travellers?
T.H.E. Heritage Experience looks after your work needs by providing complimentary Wi-Fi, printing support and conferencing facilities.
Is Heritage Dunedin a kid-friendly hotel?
T.H.E. Heritage Experience ensures that as part of our Play Experience, our properties are children-friendly. We provide holiday packs on arrival, and our front-office team is able to provide you options for local activities.
Is free Wi-Fi provided?
Heritage offers complimentary unlimited Wi-Fi at our properties. A fair-usage policy applies, and charges may apply if excessive usage is detected.
Is room service available at this hotel?
Room service is available during meal-service times, and a selection of toasted sandwiches is available overnight.
Are turndown services available?
Does Heritage Dunedin have a pool and spa?
We do not have a pool or spa but can offer complimentary access to World Gym at Forsyth Barr Stadium.
Is there free parking?
The hotel has ample free parking on site.
Are laundry services available?
We offer a coin-operated washing and drying facility within the hotel along with next-day service for dry cleaning and pressing.
Does Heritage Dunedin offer event venues and/or meeting spaces?
We have two meeting spaces: our McGavin Room, located off reception, is the largest of our rooms, while the smaller Oast House is ideal for boardroom-style events. Our Events Manager is contactable at firstname.lastname@example.org.
Is there an on-site restaurant?
Yes, McGavin's Restaurant is located at the hotel. Breakfast is served between 6.30-10.00 a.m. and dinner between 6.00-9.00 p.m.
Is there an on-site bar?
Yes — McGavins Bar is open daily from 4.00 p.m.
Is an airport shuttle available?
Yes, Super Shuttles can be booked via the hotel and charged to your room. Please note that 48 hours' notice is required.
Is car service available?
We work closely with all of the various car providers and can arrange your transfer.