Hotel Policies

Heritage Auckland Hotel Policies

Check-in/Check-out Policy
The Heritage Hotel Auckland standard check-in time is from 2.00pm and check-out is at 10:00am.  You may be asked to produce proof of your Identity in order to check-in as this is in the interests of safety and security of our hotel and guests.

Credit Card Fee 
If you are settling your account with a credit card or an offshore Visa debit card or MasterCard debit card, note a service fee of 1.5% will be added to your final invoice.  Payments by cash or NZ EFTPOS do not attract a fee.

Cash Bond Policy
All guests who do not use a credit card for pre-authorisation upon arrival will require the following:
New Zealand Drivers License, Passport or NZ 18 plus card
A minimum of $200 cash bond (depending on room type) as well as full prepayment of the accommodation.
Cash bond refunded at time of departure.

Child Policy
Children under 14 years of age, stay Free of Charge with an accompanying adult in the same room and using existing bedding.  Persons under the age of 18 years may not occupy a room on their own unless accompanied by parents or legal guardian staying in a separate room that have given permission and accept full and final responsibility.

Cancellation Policy 
Should you wish to cancel your booking, please contact the hotel directly on +64 9 379 9222 / 0800 368 888 within 24 hours of the date of arrival to avoid a cancellation fee of one nights accommodation. This policy may vary depending on the type of booking you have.

No Party Policy
We reserve the right to limit the number of people in any one room. Unless it has been previously communicated and agreed in writing by Hotel Management we operate a “no party” policy. We also reserve the right to remove people from the hotel if noise levels exceed acceptable levels and are reducing the enjoyment levels of other guests.

Non-Smoking Policy 
Smoking is not permitted in the guest rooms, balconies or public areas within the hotel buildings. Should you and/or your guests smoke in a room a cleaning fee of $200 will apply. You will also be responsible for any costs, damage, or liability arising as a result of smoking and/or any smoke detectors being activated by you. Should you wish to smoke during your stay please use the relevant designated outside smoking areas.

Payment Policy
On arrival at the hotel, The Heritage Auckland requires a credit card pre-authorisation to cover the value of your stay plus a minimum of NZ$200 (depending on room type) incidentals per day.  Rates are inclusive of 15% GST

Pet Policy
No animals are permitted except for working assistance dogs (Guide and Hearing Assistance dogs only).

Understand and acknowledge that the guest will be personally liable to reimburse the hotel for any damage caused by the occupant or invitees during the duration of the stay. Any fire department call out charges incurred by the hotel as a direct result of the occupants actions or omissions.