14 March 2015

Stephen B.

The rooms were very clean and nicely appointed but what impressed us most were the small touches. When we made the booking we were informed there was a function happening on the night of our reservation there could be a issue with noise. Very professional went ahead with the booking. We arrived into the hotel at 10pm, the reception was in the night mode but the service we received at check in was very friendly, very warm and even helped us with our bags. When got to our room there was a personalized note wishing us a happy anniversary and welcoming us to the hotel. 2 breakfast vouchers were included to make up for noise of the function. We did not find noise an issue. The bed was nicely turn down with chocolates on the pillow. I would like to say thank you so much for making it a wonderful, relaxing and romantic night and especially thank you to the night manager. I will be marking the Heritage chain of hotels of one to stay in.