Frequently Asked Questions

Check-in time is usually from 2:00 p.m. on the date of stay to 11:00 a.m. on the day of checkout. If you're arriving earlier, we can hold your bags or can possibly make your room available for an early check-in if prearranged (charges may apply). Late checkout can be arranged, subject to availability (charges apply).

Our cancellation policy will be on your booking confirmation, but in general for pre-pay packages or non-flexible package there is no refund for cancellation.Flexible packages are usually 14 days prior to check-in time 2:00 pm. Please check your booking confirmation for your specific cancellation policy.

Unfortunately our property is unable to take pets. Please contact the property regarding support dogs.

In accordance with New Zealand smoking legislation, our properties are smoke-free. Each property does have a designated smoking/vaping area outside. There is no smoking/vaping in rooms or public areas. Cleaning charges may apply if a guest is found to have smoked inside the building.

Our property does offer accessible rooms, please contact the property for details.

T.H.E. Heritage Experience looks after your Work needs by providing complimentary WiFi, business centres or printing support and conferencing facilities in selected properties.

T.H.E. Heritage Experience ensures that as part of our Play Experience our properties are children friendly. We provide holiday packs on arrival, activities on site including pools at most properties, and our concierge team are able to provide you options for local activities.

Heritage offers complimentary unlimited WiFi at our properties. A fair usage policy applies and charges may apply if excessive usage is detected.

Yes, our room service menu is the same as our restaurant menu.

This can be provided upon request.

We have a gym and spa pool which is open from 5.00 am to 11.00 pm.

Free car parking is available in front of every suite. There is also ample free parking available in the car park, if needed. 

Yes, we have a self-service laundry machine which takes a $2 coin for washing and $2 for drying.

Yes, we have several meeting and event spaces on-site. Please contact us directly for details.

The Vintners Room restaurant opens for dinner at 6.00 pm.

The onsite bar opens at 4.00 pm with happy hours. Please contact us directly for details.

We do not have car service however we can provide telephone number of local taxi company.