Frequently Asked Questions
What Time Is Check-In And Check-Out?
Check-in is from 2:00 p.m. and check-out is at 10:00 a.m. If you're arriving earlier, we can hold your bags or, can possibly make your room available for an early check-in if pre-arranged (charges may apply). Late checkout can be arranged, subject to availability (charges apply).
What Is Your Cancellation Policy?
Our cancellation policy may be found on your booking confirmation, but in general, for pre-pay packages or non-flexible package there is no refund for cancellation.Flexible packages are usually 14 days prior to check-in time 2:00 pm. Please check your booking confirmation for your specific cancellation policy.
Is Marlborough Vintners Hotel A Pet-Friendly Hotel?
Unfortunately, our property is unable to host pets. Please contact the property regarding working support dogs.
What Is The Hotel’s Smoking Policy?
In accordance with New Zealand smoking legislation, our properties are smoke-free. Each property does have a designated smoking/vaping area outside. There is no smoking/vaping in rooms or public areas. Cleaning charges may apply if a guest is found to have smoked inside the building.
Does Marlborough Vintners Hotel Have Accessible Rooms?
Yes, our property does offer accessible rooms for guests, please contact the property for details.
Is Marlborough Vintners Hotel Good For Business Travellers?
Yes, we're pleased to provide guests with complimentary WiFi, or printing support, and conferencing facilities.
Is Marlborough Vintners Hotel A Kid-Friendly Hotel?
Yes, we are children-friendly. We provide holiday packs on arrival, activities on site including a pool, bicycles for rent, and our concierge team will be happy to provide you with options for local kid-friendly activities.
What is Marlborough Vintners doing about Covid-19?
Does Marlborough Vintners Hotel Offer Preferred Rates For Business Travellers?
Please enquire here and our Corporate Sales team will be in touch with you.
Is Free Wi-Fi Provided?
Yes, we offer complimentary unlimited WiFi. A fair usage policy applies and charges may apply if excessive usage is detected.
Is Room Service Available?
Yes, we offer room service. Our room service menu mirrors our restaurant menu.
Are Turndown Services Available?
Yes, turndown services can be provided upon request.
Does Marlborough Vintners Hotel Have A Pool Or Spa?
Yes, we have an outdoor spa pool and modern gym facilities for guest use. These are open daily from 5:00 a.m. - 11:00 p.m.
Is Parking Free?
Yes, free car parking is available in front of every suite. There is also ample free parking available in the car park, if needed.
Are Laundry Services Available?
Yes, we have a self-service laundry machine which takes a $2 coin for washing and $2 for drying.
Does Marlborough Vintners Hotel Offer Event Or Meeting Spaces?
Yes, we have several meeting and event spaces on-site. Please contact us directly for details.
Does Marlborough Vintners Have A Restaurant?
Our on-site restaurant is currently closed. We apologise for any inconvenience this may cause.
Is An Airport Shuttle Available?
Unfortunately, we do not have shuttle service, however, we can provide guests with telephone numbers of local taxi companies.
Is Car Service Available?
No, we do not have car service, however, we can provide guests with the telephone numbers of local taxi companies.