Frequently Asked Questions

Check-in is at 2:00 p.m. and check-out is at 10:00 a.m. If you're arriving earlier, we can hold your bags or, can possibly make your room available for an early check-in if pre-arranged (charges may apply). Late checkout can be arranged, subject to availability (charges apply).

Our cancellation policy may be found on your booking confirmation, but in general, for pre-pay packages or non-flexible package there is no refund for cancellation.Flexible packages are usually 14 days prior to check-in time 2:00 pm. Please check your booking confirmation for your specific cancellation policy.

Unfortunately, our property is unable to host pets. Please contact the property regarding working support dogs.

In accordance with New Zealand smoking legislation, our properties are smoke-free. Each property does have a designated smoking/vaping area outside. There is no smoking/vaping in rooms or public areas. Cleaning charges may apply if a guest is found to have smoked inside the building.

Yes, our property does offer accessible rooms for guests, please contact the property for details.

Yes, we're pleased to provide guests with complimentary WiFi, or printing support, and conferencing facilities.

Yes, we are children-friendly. We provide holiday packs on arrival, activities on site including a pool, bicycles for rent, and our concierge team will be happy to provide you with options for local kid-friendly activities.

At Marlborough, the health and safety of our guests is our top priority. Learn more about our cleaning and interaction protocols here.

For the latest Covid-19 updates from Heritage & CityLife Hotels, click here.

 

Yes, we offer complimentary unlimited WiFi. A fair usage policy applies and charges may apply if excessive usage is detected.

Yes, we offer room service. Our room service menu mirrors our restaurant menu.

Yes, turndown services can be provided upon request.

Yes, we have an outdoor spa pool and modern gym facilities for guest use. These are open daily from 5:00 a.m. - 11:00 p.m.

Yes, free car parking is available in front of every suite. There is also ample free parking available in the car park, if needed. 

Yes, we have a self-service laundry machine which takes a $2 coin for washing and $2 for drying.

Yes, we have several meeting and event spaces on-site. Please contact us directly for details.

Our on-site restaurant is currently closed. We apologise for any inconvenience this may cause.

Unfortunately, we do not have shuttle service, however, we can provide guests with telephone numbers of local taxi companies.

No, we do not have car service, however, we can provide guests with the telephone numbers of local taxi companies.