Frequently Asked Questions

Check-in is at 2:00 p.m., and Check-out is at 10:00 a.m. If you're arriving earlier, we can hold your bags, or can possibly make your room available for an early check-in if pre-arranged (charges may apply). Late check-out can be arranged, subject to availability (charges apply).

Our cancellation policy may be found on your booking confirmation, but in general, for pre-pay packages or non-flexible packages there is no refund for cancellation. Please check your booking confirmation for your specific cancellation policy.

Unfortunately, our property is unable to host pets. Please contact us directly regarding working support dogs.

In accordance with New Zealand smoking legislation, our properties are smoke-free. There is no smoking/vaping allowed in rooms or public areas of the property, cleaning charges may apply if if a guest is found to have smoked inside the building.

Yes, we're pleased to provide complimentary WiFi, printing support, and conferencing facilities.

Yes, our hotel is children-friendly. We provide holiday packs on arrival, and our team will be happy to provide you with options for local kid-friendly activities.

Unfortunately, our property does not offer accessible rooms for guests.

Yes, we offer complimentary unlimited WiFi for your convenience.  A fair usage policy applies and charges may apply if excessive usage is detected.

No, we do not currently offer room service. However, continental breakfast baskets are available for guests, delivered in-room in the evening.

No, turndown services are not available.

Yes, we have a lap pool on-site for guests to enjoy.

Yes, we have free non-covered parking on-site for your convenience.

Yes, our one and two bedroom suites have a washing machine and dryer in-room, additionally, on-site laundry facilities are available for all.

Yes, our meeting facilities boast views over the harbour and bay, and can cater up to 40 people theatre style or 40 people for a cocktail reception. Please contact us for more details. 

No, we do not have an on-site restaurant, however, many restaurants in Gisborne will offer charge back to the hotel. 

No, however, a minibar is available at reception when reception is operational.

No, we do not currently offer airport shuttle service. 

No, we currently do not offer car service.