Frequently Asked Questions
What time is check-in and check-out?
Check-in time is usually from 2:00 p.m. on the date of stay to 10:00 a.m. on the day of check-out. If you're arriving earlier, we can hold your bags or can possibly make your room available for an early check-in if prearranged (charges may apply). Late checkout can be arranged, subject to availability (charges apply).
What is your cancellation policy?
Our cancellation policy will be on your booking confirmation but in general for pre-pay packages or non-flexible packages, there is no refund for cancellation. Flexible packages usually allow cancellation 24 to 48 hours before the 2:00 pm check-in. Please check your booking confirmation for your specific cancellation policy.
Is The White Morph a pet-friendly hotel?
Unfortunately our property is unable to take pets. Please contact us regarding working support and care dogs.
What is the hotel’s smoking policy?
In accordance with New Zealand smoking legislation, our properties are smoke free. Each property does have a designated smoking/vaping area outside. There is no smoking/vaping in rooms or public areas. Cleaning charges may apply if smoking is found inside the building.
Does The White Morph offer any accessible rooms?
Our property does offer accessible rooms, please contact the property for details.
Is The White Morph good for business travellers?
T.H.E. Heritage Experience looks after your Work needs by providing complimentary WiFi, printing support and conferencing facilities.
Is The White Morph a kid-friendly hotel?
T.H.E. Heritage Experience ensures that as part of our Play Experience, our properties are children friendly. We provide holiday packs on arrival and our front office team are able to provide you options for local activities.
Is free Wi-Fi provided?
Heritage offers complimentary unlimited WiFi at our properties. A fair usage policy applies and charges may apply if excessive usage is detected.
Is room service available at this hotel?
Are turndown services available?
Does The White Morph have a pool and spa?
Is there free parking?
Yes, free parking is available.
Are laundry services available?
Yes, laundry services are available.
Does The White Morph offer event venues and/or meeting spaces?
Is there an on-site restaurant?
Is there an on-site bar?