Frequently Asked Questions
In this section we've answered some of our most commonly asked questions. If your query is not answered here, please don't hesitate to email us or call us on +64 3 319 5014.
General
What Time Is Check-In And Check-Out?
Check-in is from 2:00 p.m. and check-out is at 10:00 a.m. If you're arriving earlier, we can hold your bags or, can possibly make your room available for an early check-in if pre-arranged (charges may apply). Late check-out can be arranged, subject to availability (charges apply).
What Is Your Cancellation Policy?
Cancellations received less than 48 hours or prior to 2.00 pm the day of arrival will incur a cancellation fee equivalent to the first night’s accommodation. Cancellations to be made by email info@whitemorph.co.nz. One nights' deposit may be taken at the time of booking by a valid credit card. The remaining balance will be debited day of arrival at the property.
Please check your booking confirmation for your specific cancellation policy.
Is The White Morph A Pet-Friendly Hotel?
Unfortunately, our property is unable to host pets. Please contact us regarding working support and care dogs.
What Is The Hotel’s Smoking Policy?
In accordance with New Zealand smoking legislation, our properties are smoke free. Each property does have a designated smoking/vaping area outside. There is no smoking/vaping in rooms or public areas. Cleaning charges may apply if smoking is found inside the building.
Does The White Morph Have Accessible Rooms?
Yes, our property does offer accessible rooms, please contact us for details.
Is The White Morph Good For Business Travellers?
We provide complimentary Wi-Fi to all guests.
Is The White Morph Kid-Friendly?
Yes, we are children-friendly. We provide holiday packs on arrival, and our front office team are able to provide you options for local kid-friendly activities.
What is The White Morph Doing To Ensure Safety In Regards To Covid-19?
At The White Morph, the health and safety of our guests is our top priority. Learn more about our cleaning and interaction protocols here.
Does The White Morph Offer Preferred Rates For Business Travellers?
Please enquire here and our Corporate Sales team will be in touch with you.
Amenities
Is Free Wi-Fi Provided?
Yes, we offer complimentary unlimited high speed fibre Wi-Fi for your convenience. A fair usage policy applies and charges may apply if excessive usage is detected.
Is Room Service Available?
Unfortunately, we currently do not offer room service.
Are Turndown Services Available?
No, we do not offer turndown services.
Does The White Morph Have A Pool Or Spa?
No, we do not have a pool or spa available.
Is There Free Parking?
Yes, there is ample free parking available and boat parking.
Are Laundry Services Available?
Yes, we have new self-service laundry services available for guests. For more information please contact the property.
Does The White Morph Offer Event Or Meeting Space?
No, we do not have event or meeting space available on-site.
Dining
Does The White Morph Have A Restaurant?
Unfortunately, we do not have a restaurant on-site. However, we do have BBQ facilities available and continental breakfast trays are available at an additional cost. Please contact us to find out more.
Does The White Morph Have A Bar?
No, unfortunately, we do not have a bar on-site.
