Frequently Asked Questions

Check-in time is usually from 2:00 p.m. on the date of stay to 10:00 a.m. on the day of check-out. If you're arriving earlier, we can hold your bags or can possibly make your room available for an early check-in if prearranged (charges may apply). Late checkout can be arranged, subject to availability (charges apply).

Our cancellation policy will be on your booking confirmation but in general for pre-pay packages or non-flexible packages, there is no refund for cancellation.  Flexible packages usually allow cancellation 24 to 48 hours before the 2:00 pm check-in. Please check your booking confirmation for your specific cancellation policy.

Unfortunately our property is unable to take pets.  Please contact us regarding working support and care dogs.

In accordance with New Zealand smoking legislation, our properties are smoke free. Each property does have a designated smoking/vaping area outside. There is no smoking/vaping in rooms or public areas. Cleaning charges may apply if smoking is found inside the building.

Our property does offer accessible rooms, please contact the property for details.

T.H.E. Heritage Experience looks after your Work needs by providing complimentary WiFi, printing support and conferencing facilities.

T.H.E. Heritage Experience ensures that as part of our Play Experience, our properties are children friendly. We provide holiday packs on arrival and our front office team are able to provide you options for local activities.

Heritage offers complimentary unlimited WiFi at our properties. A fair usage policy applies and charges may apply if excessive usage is detected.

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Yes, free parking is available.

Yes, laundry services are available.

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