Frequently Asked Questions
In this section we've answered some of our most commonly asked questions. If your query is not answered here, please don't hesitate to email us or call us on +64 3 319 5014.
General
What Time Is Check-In And Check-Out?
Check-in is at 2:00 p.m. and check-out is at 10:00 a.m. If you're arriving earlier, we can hold your bags or, can possibly make your room available for an early check-in if pre-arranged (charges may apply). Late check-out can be arranged, subject to availability (charges apply).
What Is Your Cancellation Policy?
Our cancellation policy may be found on your booking confirmation, but in general for pre-pay packages or non-flexible packages, there is no refund for cancellation. Flexible packages usually allow cancellation 24 to 48 hours before the 2:00 pm check-in. Please check your booking confirmation for your specific cancellation policy.
Is The White Morph A Pet-Friendly Hotel?
Unfortunately, our property is unable to host pets. Please contact us regarding working support and care dogs.
What Is The Hotel’s Smoking Policy?
In accordance with New Zealand smoking legislation, our properties are smoke free. Each property does have a designated smoking/vaping area outside. There is no smoking/vaping in rooms or public areas. Cleaning charges may apply if smoking is found inside the building.
Does The White Morph Have Accessible Rooms?
Yes, our property does offer accessible rooms, please contact the property for details.
Is The White Morph Good For Business Travellers?
Yes, we provide complimentary Wi-Fi, printing support, and conferencing facilities.
Is The White Morph Kid-Friendly?
Yes, we are children-friendly. We provide holiday packs on arrival, and our front office team are able to provide you options for local kid-friendly activities.
What is The White Morph doing about Covid-19?
Amenities
Is Free Wi-Fi Provided?
Yes, we offer complimentary unlimited Wi-Fi for your convenience. A fair usage policy applies and charges may apply if excessive usage is detected.
Is Room Service Available?
Unfortunately, we currently do not offer room service.
Are Turndown Services Available?
No, we do not offer turndown services.
Does The White Morph Have A Pool Or Spa?
No, we do not have a pool or spa available.
Is There Free Parking?
Yes, there is ample free parking available.
Are Laundry Services Available?
Yes, we have laundry services available for guests. For more information please contact the property.
Does The White Morph Offer Event Or Meeting Space?
No, we do not have event or meeting space available on-site.
Dining
Does The White Morph Have A Restaurant?
Unfortunately, we do not have a restaurant on-site.
Does The White Morph Have A Bar?
No, unfortunately, we do not have a bar on-site.
