Frequently Asked Questions

Check-in is at 2:00 p.m. and check-out is at 10:00 a.m. If you're arriving earlier, we can hold your bags or, can possibly make your room available for an early check-in if pre-arranged (charges may apply). Late check-out can be arranged, subject to availability (charges apply).

Our cancellation policy may be found on your booking confirmation, but in general for pre-pay packages or non-flexible packages, there is no refund for cancellation.  Flexible packages usually allow cancellation 24 to 48 hours before the 2:00 pm check-in. Please check your booking confirmation for your specific cancellation policy.

Unfortunately, our property is unable to host pets.  Please contact us regarding working support and care dogs.

In accordance with New Zealand smoking legislation, our properties are smoke free. Each property does have a designated smoking/vaping area outside. There is no smoking/vaping in rooms or public areas. Cleaning charges may apply if smoking is found inside the building.

Yes, our property does offer accessible rooms, please contact the property for details.

Yes, we provide complimentary Wi-Fi, printing support, and conferencing facilities.

Yes, we are children-friendly. We provide holiday packs on arrival, and our front office team are able to provide you options for local kid-friendly activities.

Yes, we offer complimentary unlimited Wi-Fi for your convenience. A fair usage policy applies and charges may apply if excessive usage is detected.

Unfortunately, we currently do not offer room service. 

No, we do not offer turndown services.

No, we do not have a pool or spa available. 

Yes, there is ample free parking available.

Yes, we have laundry services available for guests. For more information please contact the property. 

No, we do not have event or meeting space available on-site. 

Unfortunately, we do not have a restaurant on-site.

No, unfortunately, we do not have a bar on-site.