Frequently Asked Questions
What time is check-in and check-out?
Check-in time is usually from 2:00 p.m. on the date of stay to 11:00 a.m. on the day of checkout. If you're arriving earlier, we can hold your bags or can possibly make your room available for an early check-in if prearranged (charges may apply). Late checkout can be arranged, subject to availability (charges may apply).
What is your cancellation policy?
Our cancellation policy will be on your booking confirmation but in general for pre-pay packages or non-flexible packages, there is no refund for cancellation. Flexible packages usually allow cancellation 24 to 48 hours before the 2:00 pm check-in. Please check your booking confirmation for your specific cancellation policy.
Is CityLife Wellington a pet-friendly hotel?
Unfortunately our property is unable to take pets. Please contact us regarding working support and care dogs.
What is the hotel’s smoking policy?
In accordance with New Zealand smoking legislation, our properties are smoke free. Each property does have a designated smoking/vaping area outside. There is no smoking/vaping in rooms or public areas. Cleaning charges may apply if smoking is found inside the building.
Does CityLife Wellington offer any accessible rooms?
Our property does offer accessible rooms, please contact us for details.
Is CityLife Wellington good for business travellers?
T.H.E. Heritage Experience looks after your Work needs by providing complimentary WiFi, business centres or printing support and conferencing facilities.
Is CityLife Wellington a kid-friendly hotel?
T.H.E. Heritage Experience ensures that as part of our Play Experience our properties are children friendly. We provide holiday packs on arrival, activities on site including pools at most properties, and our concierge team are able to provide you options for local activities.
Is free Wi-Fi provided?
Heritage offers complimentary unlimited WiFi at our properties. A fair usage policy applies and charges may apply if excessive usage is detected.
Is room service available at this hotel?
Yes, there are 3 external restaurants that we work with where you can place an order and charge it back to your room account.
Are turndown services available?
Does CityLife Wellington have a pool and spa?
Is there free parking?
Are laundry services available?
Yes, we have laundry facilities in all rooms excluding Studio rooms.
Does CityLife Wellington offer event venues and/or meeting spaces?
Yes, we have an 18sqm Boardoom with a capacity of 12.
Is there an on-site restaurant?
You can enjoy a continental breakfast on site at The Living Room or stop by for a coffee during the day. Selected local restaurants will deliver dinner directly to your room.
Is there an on-site bar?
Yes, beverages are available on-site at The Living Room from 5:30pm - 7:30pm
Is an airport shuttle available?
We can help to arrange an airport shsuttle with an external provider upon request.
Is car service available?