Frequently Asked Questions
What Time Is Check-In And Check-Out?
Check-in is from 2:00 p.m., and check-out is at 10:00 a.m. If you're arriving earlier, we can hold your bags, or can possibly make your room available for an early check-in if pre-arranged (charges may apply). Late check-out can be arranged, subject to availability (charges apply).
What Is Your Cancellation Policy?
Our full cancellation policy may be found on your booking confirmation, but in general, for pre-pay packages or non-flexible packages, there is no refund for cancellation. Flexible packages usually allow cancellation 24 to 48 hours before the 2:00 pm check-in. Please check your booking confirmation for your specific cancellation policy.
Is The Devon A Pet-Friendly Hotel?
Unfortunately, our property is unable to host pets. Please contact us regarding working support and care dogs.
Does The Devon Have A Hotel Smoking Policy?
Yes, in accordance with New Zealand smoking legislation, our properties are smoke-free.
There is a designated smoking/vaping area outside. There is no smoking or vaping allowed in rooms, or public areas of the property.
A cleaning fee may be applied if a guest is found to have smoked inside the building.
Does The Devon Have Accessible Rooms?
Yes, The Devon Hotel does have accessible rooms for our guests, please contact our property for details.
Is The Devon Good For Business Travellers?
Yes, we are happy to offer our guests with complimentary WiFi, or printing support, and conferencing facilities.
Is The Devon A Kid-Friendly Hotel?
Yes, The Devon Hotel is children-friendly. We provide holiday packs on arrival, there's activities on-site including our pool, and our concierge team will be happy to provide you with options for local activities.
What is The Devon Hotel Doing To Ensure Safety In Regards To Covid-19?
At The Devon Hotel, the health and safety of our guests is our top priority. Learn more about our cleaning and interaction protocols here.
Does The Devon Hotel Offer Preferred Rates For Business Travellers?
Yes, please enquire here and our Corporate Sales team will be in touch with you.
Is Free Wi-Fi Provided?
Yes, we offer complimentary unlimited WiFi at our property. A fair usage policy applies and charges may apply if excessive usage is detected.
Is Room Service Available At This Hotel?
Yes, we offer room service 24 hours/day for your convenience.
Are Turndown Services Available?
Yes, our turndown service is available upon request.
Does The Devon Have A Pool And Spa?
Yes, we have both a heated outdoor pool and spa for you to enjoy. Additionally, while staying at The Devon Hotel you will have access to the New Plymouth Aquatic Centre and Gym (see reception for details).
Is Parking Free?
Yes, we have ample free car parking spaces.
Are Laundry Services Available?
Yes, we do have laundry services available for guests. Please contact the reception for more information.
Does The Devon Have Event Venues Or Meeting Spaces?
Yes, The Devon Hotel has 11 conference rooms with a total maximum capacity up to 750 guests and three beautifully landscaped gardens that make it the perfect venue for your conference or special event in New Plymouth.
Not only do we have the versatility to host conferences, seminars, meetings, exhibitions and presentations, but also we offer a sophisticated catering service and the best luxury accommodations, all under the same roof.
Does The Devon Hotel Have A Restaurant?
Yes, Marbles Restaurant is open from 6:00 a.m. - 10:00 a.m. for breakfast, and from 6:00 pm for dinner until closed (Saturday from 5:30 p.m.).
Does The Devon Hotel Have A Bar?
Yes, The Rocks Lounge is open from 5:00 p.m. - 10:30 p.m. daily.
Is An Airport Shuttle Available?
Yes, we offer an airport shuttle service, please contact the reception for further details.
Is Car Service Available?
Unfortunately, we do not offer car service.