Frequently Asked Questions
In this section we've answered some of our most commonly asked questions. If your query is not answered here, please don't hesitate to email us, or call us on +64 9 379 8553.
What Time Is Check-In And Check-Out?
Check-in is at 2:00 p.m., and check-out is at 10:00 a.m. If you're arriving earlier, we can hold your bags, or can possibly make your room available for an early check-in if pre-arranged (charges may apply). Late check-out can be arranged, subject to availability (charges apply).
What Is Your Cancellation Policy?
Our cancellation policy will be on your booking confirmation, but in general, for prepay packages or non-flexible packages, there is no refund for cancellation. Flexible packages usually allow cancellation 24 to 48 hours before the 2:00 p.m. check-in. Please check your booking confirmation for your specific cancellation policy.
Is Heritage Auckland A Pet-Friendly Hotel?
Unfortunately our property is unable to take pets. Please contact us regarding working support dogs.
What Is The Hotel’s Smoking Policy?
In accordance with New Zealand smoking legislation, our properties are smoke-free. Each property does have a designated smoking/vaping area outside. There is no smoking/vaping in rooms or public areas and cleaning charges may apply if smoking is found inside the building. Please contact reception to ask where the designated smoking areas are.
Does Heritage Auckland Offer Any Accessible Rooms?
Our property does offer accessible rooms, please contact us directly for details.
Is Heritage Auckland Good For Business Travellers?
T.H.E. Heritage Experience looks after your Work needs by providing complimentary WiFi, business centres or printing support and conferencing facilities. Please contact us directly for more information.
Is Heritage Auckland A Kid-Friendly Hotel?
T.H.E. Heritage Experience ensures that as part of our Play Experience our properties are children friendly. From holiday packs on arrival, activities on site including pools at most properties, and our concierge team being able to provide you options for local activities.
What is Heritage Auckland doing to ensure safety in regards to Covid-19?
Is free Wi-Fi provided?
Heritage offers complimentary unlimited WiFi at our properties. A fair usage policy applies and charges may apply if excessive usage is detected.
Is Room Service Available?
Room service is currently unavailable but watch this space, as a new room service menu will be made available shortly.
Are Turndown Services Available?
No, we do not offer turndown services.
Does Heritage Auckland Have A Pool And Spa?
Heritage Auckland boasts a rooftop pool and spa as well as an indoor lap pool and spa, both pools are heated to 28 degrees C. We also have a tennis court.
Is Parking Free?
Valet Parking is available subject to availability for $45 per day.
Are Laundry Services Available?
Yes, laundry services are available.
Does Heritage Auckland Have Event Venues Or Meeting Spaces?
Yes, we offer event spaces. Please contact us here to enquire.
Does Heritage Auckland Have A Restaurant?
Unfortunately, there is no on-site restaurant available for guests.
Does Heritage Auckland Have A Bar?
No, we do not currently have a bar available at the hotel.
Is An Airport Shuttle Available?
No, but concierge are able to arrange a taxi to take you to the airport.
Is Car Service Available?
No, but we are able to arrange a taxi to assist you at any time. Please don't hesitate to ask at reception, if required.