Frequently Asked Questions
What Time Is Check-In And Check-Out?
Check-in is at 2:00 p.m. and check-out is at 10:00 a.m. If you're arriving earlier, we can hold your bags or, can possibly make your room available for an early check-in if pre-arranged (charges may apply). Late checkout can be arranged, subject to availability (charges apply).
What Is Your Cancellation Policy?
Our cancellation policy may be found on your booking confirmation, but in general, for pre-pay packages or non-flexible packages, there is no refund for cancellation. Flexible packages usually allow cancellation 24 to 48 hours before the 2:00 pm check-in. Please check your booking confirmation for your specific cancellation policy.
Is Heritage Christchurch A Pet-Friendly Hotel?
Unfortunately, our property is unable to host pets. Please contact the property regarding working support dogs.
What Is The Hotel’s Smoking Policy?
In accordance with New Zealand smoking legislation, our properties are smoke free. Each property does have a designated smoking/vaping area outside. There is no smoking/vaping in rooms or public areas. Cleaning charges may apply if smoking is found inside the building.
Does Heritage Christchurch Have Accessible Rooms?
No, we do not have any accessible rooms for guests.
Is Heritage Christchurch Good For Business Travellers?
Yes, we provide complimentary Wi-Fi and printing support. We can also help set up small meetings. Please contact us directly for more information.
Is Heritage Christchurch A Kid-Friendly Hotel?
Yes, we are children-friendly. Our concierge team are able to provide you with options and discounted deals for local kid-friendly activities. Additionally, we also have an on-site pool.
Is Free Wi-Fi Provided?
Yes, we offer complimentary unlimited Wi-Fi. A fair usage policy applies and charges may apply if excessive usage is detected.
Is Room Service Available?
Yes, room service is available for Brunch (8.30 am - 3.00 pm), snack and bar food (11.00 am - 11.00 pm) and late night meals (11.00 pm - 8.30 am).
Are Turndown Services Available?
No, we do not offer turndown services.
Does Heritage Christchurch Have A Pool Or Spa?
Yes, we have both a pool and spa, as well as, a gym and sauna on-site for our guests.
Is Parking Free?
No, we do not offer free parking. Valet parking is available for a fee.
Are Laundry Services Available?
Yes, we do have dry cleaning services available for guests, and all rooms have washing machines and dryers.
Does Heritage Christchurch Have Event Or Meeting Space?
Unfortunately, we do not have event or meeting space available.
Does Heritage Christchurch Have A Restaurant?
No, we do not have a restaurant on premises.
Does Heritage Christchurch Have A Bar?
Yes, OGB Bar is open from 11.00 am - 1.00 pm and offers food options as well.
Is An Airport Shuttle Available?
No, we do not provide an airport shuttle. However, reception will be happy to contact an external provider if required.
Is Car Service Available?
No, we do not have car service available.