Frequently Asked Questions

Check-in at Rutherford Hotel Nelson is from 2:00 p.m., and check-out is at 10:00 a.m. If you're arriving earlier, we can hold your bags, or can possibly make your room available for an early check-in if pre-arranged (charges may apply). Late check-out can be arranged, subject to availability (charges apply).

Our cancellation policy will be on your booking confirmation, but in general, for prepay packages or non-flexible packages, there is no refund for cancellation. Flexible packages usually allow cancellation 24 hours before the 2:00 p.m. check-in. Please check your booking confirmation for your specific cancellation policy.

Unfortunately our property is unable to take pets. Please contact us regarding working support dogs.

In accordance with New Zealand smoking legislation, Heritage properties are smoke-free. Each property does have a designated smoking/vaping area outside. There is no smoking/vaping in rooms or public areas and cleaning charges may apply if smoking is found inside the building. Please contact reception to ask where the designated smoking areas are. 

Our property does offer accessible rooms, please contact us directly for details.

T.H.E. Heritage Experience looks after your work needs by providing complimentary WiFi, business centres or printing support and conferencing facilities. Please contact us directly for more information.

T.H.E. Heritage Experience ensures that as part of our Play Experience, our hotels are children friendly. With facilities on site, such as pools at most hotels, our concierge team will be able to provide you options for local activities.

Yes, please enquire here and our Corporate Sales team will be in touch with you. 

Yes, there is free unlimited Wi-Fi in all areas for guests use.

Yes, there is 24hr room service available.  

           No, we do not offer turndown services.

Yes, the outdoor pool is open between November and March. There is also a health centre with gym and sauna available all year round. 

Onsite car parking is available for $10 per day, undercover car parking for $15 per day. Four EV chargers are available at $15 per night including parking fee.

Yes, there is same-day laundry service available. 

Yes, we offer event spaces. Please contact us here to enquire.

Yes, Rutherford Hotel Nelson offers a range of excellent dining options to cater for all of our guests. Find out more here.

Yes, Port O' Call Bar is open 7 days from 4.00 pm - 11.00 pm.

No, but our concierge can arrange a taxi to take you to the airport. A public bus service to the airport is also available.

No, but we are able to arrange a taxi to assist you at any time. Please don't hesitate to ask at reception, if required.