Frequently Asked Questions
What time is check-in and check-out?
Check-in time is usually from 2:00 p.m. on the date of stay to 11:00 a.m. on the day of checkout. If you're arriving earlier, we can hold your bags or can possibly make your room available for an early check-in if prearranged (charges may apply). Late checkout can be arranged, subject to availability (charges apply).
What is your cancellation policy?
Our cancellation policy will be on your booking confirmation, but in general, for prepay packages or non-flexible packages, there is no refund for cancellation. Flexible packages usually allow cancellation 24 to 48 hours before the 2:00 p.m. check-in. Please check your booking confirmation for your specific cancellation policy.
Is Sea Spray Suites a pet-friendly hotel?
Unfortunately our property is unable to take pets. Please contact us regarding working support and care dogs.
What is the hotel’s smoking policy?
In accordance with New Zealand smoking legislation, our properties are smoke-free. Each property does have a designated smoking/vaping area outside. There is no smoking/vaping in rooms or public areas. Cleaning charges may apply if a guest is found to have smoked inside the building.
Does Sea Spray Suites offer any accessible rooms?
Is Sea Spray Suites good for business travellers?
T.H.E. Heritage Experience looks after your Work needs by providing complimentary WiFi & printing support.
Is Sea Spray Suites a kid-friendly hotel?
Yes. While we have no on-site activities, there is a playground across the road.
Is free Wi-Fi provided?
Heritage offers complimentary unlimited WiFi at our properties. A fair usage policy applies and charges may apply if excessive usage is detected.
Is room service available at this hotel?
Are turndown services available?
Does Sea Spray Suites have a pool and spa?
Is there free parking?
Yes, there is ample on-site parking.
Are laundry services available?
Premium suites have in-room laundry, however there is a communal guest laundry on site.
Does Sea Spray Suites offer event venues and/or meeting spaces?
Is there an on-site restaurant?
There is no on-site restaurant but suites have full kitchen facilities. There is also a BBQ available for guest use.
Is there an on-site bar?
Is an airport shuttle available?
Yes, Super Shuttle meet arriving and departing flights from Kerikeri airport. Must be booked in advance.
Is car service available?
Yes, we can recommend a car rental company located a short distance from us who will drop the vehicle off to guests at Sea Spray Suites.