Frequently Asked Questions
What Time Is Check-In And Check-Out?
Check-in is from 2:00 p.m., and check-out is at 10:00 a.m. If you're arriving earlier, we can hold your bags, or can possibly make your room available for an early check-in if pre-arranged (charges may apply). Late check-out can be arranged, subject to availability (charges apply).
What Is Your Cancellation Policy?
Our cancellation policy will be on your booking confirmation, but in general, for prepay packages or non-flexible packages, there is no refund for cancellation. Flexible packages usually allow cancellation 72 hours before the 2:00 p.m. check-in. Please check your booking confirmation for your specific cancellation policy.
Is Sea Spray Suites A Pet-Friendly Hotel?
Unfortunately, our property is unable to host pets. Please contact us regarding working support and care dogs.
What Is The Hotel’s Smoking Policy?
In accordance with New Zealand smoking legislation, our properties are smoke-free. There is no smoking/vaping in rooms or public areas however, guests are permitted to smoke outside on their balcony/patio. Cleaning charges may apply if a guest is found to have smoked inside the building.
Does Sea Spray Suites Offer Any Accessible Rooms?
Unfortunately, there are no accessible rooms available for guests.
Is Sea Spray Suites Good For Business Travellers?
T.H.E. Heritage Experience looks after your Work needs by providing complimentary WiFi & printing support.
Is Sea Spray Suites A Kid-Friendly Hotel?
Yes, Sea Spray Suites is children-friendly. While we don't have on-site activities for kids, there is a playground right across the road.
What is Sea Spray Suites Doing To Ensure Safety In Regards To Covid-19?
Does Sea Spray Suites Offer Preferred Rates For Business Travellers?
Yes, please enquire here and our Corporate Sales team will be in touch with you.
Is free Wi-Fi provided?
Heritage offers complimentary unlimited WiFi at our properties. A fair usage policy applies and charges may apply if excessive usage is detected.
Is Room Service Available?
No, unfortunately we do not offer room service.
Are Turndown Services Available?
No, we do not offer turndown services.
Does Sea Spray Suites Have A Pool And Spa?
No, we do not have a pool or spa on-site.
Is Parking Free?
Yes, we have free on-site parking for your convenience.
Are Laundry Services Available?
Yes, premium suites have in-room laundry available. Additionally, there is a communal guest laundry service on-site.
Does Sea Spray Suites Have Event Venues Or Meeting Spaces?
No, Sea Spray Suites does not have event spaces available.
Does Sea Spray Suites Have A Restaurant?
Unfortunately, there is no on-site restaurant available for guests, but suites have full kitchen facilities for guests' convenience. There is also a BBQ available for guest use.
Does Sea Spray Suites Have A Bar?
No, we do not have a bar available at the hotel.
Is An Airport Shuttle Available?
Yes, Super Shuttle is available and will meet arriving and departing flights from Kerikeri airport. This service must be booked in advance.
Is Car Service Available?
Yes, we can recommend a car rental company located a short distance from our hotel who will drop the vehicle off to guests at Sea Spray Suites.