Frequently Asked Questions
In this section we've answered some of our most commonly asked questions. If your query is not answered here, please don't hesitate to email us or call us on +64 3 450 1500.
What Time Is Check-In And Check-Out?
Check in time is usually from 3:00 pm on the date of stay to 10:00 am on the day of checkout. If you're arriving earlier, we can hold your bags or can possibly make your room available for an early check-in if pre-arranged (charges may apply). Late check-out can be arranged, subject to availability (charges apply).
What Is Your Cancellation Policy?
Our cancellation policy will be on your booking confirmation, but in general, for prepay packages or non-flexible packages, there is no refund for cancellation. Flexible packages usually allow cancellation 24 to 48 hours before check-in. Please check your booking confirmation for your specific cancellation policy.
Is Heritage Queenstown A Pet-Friendly Hotel?
Unfortunately our property is unable to take pets. Please contact us regarding working support dogs.
What Is The Hotel’s Smoking Policy?
In accordance with New Zealand smoking legislation, our properties are smoke-free. Each property does have a designated smoking/vaping area outside. There is no smoking/vaping in rooms or public areas. Cleaning charges may apply if a guest is found to have smoked inside the building.
Does Heritage Queenstown Offer Accessible Rooms?
Our property does offer accessible rooms, please contact us for details.
Is Heritage Queenstown Good For Business Travellers?
T.H.E. Heritage Experience looks after your Work needs by providing complimentary WiFi, business centres, printing support and conferencing facilities.
Is Heritage Queenstown A Kid-Friendly Hotel?
T.H.E. Heritage Experience ensures that as part of our Play Experience, our properties are children friendly. We can provide holiday packs on arrival, and have an on-site pool. Our team are also able to provide you options for local activities.
What is Heritage Queenstown doing to ensure safety in regards to Covid-19?
Is Free Wi-Fi Provided?
Yes, Heritage offers complimentary unlimited Wi-Fi at our properties. A fair-usage policy applies, and charges may apply if excessive usage is detected.
Is Room Service Available?
Room Service is currently unavailable, however a take away option is available, for your convenience.
Are Turndown Services Available?
Yes, however if the country is under any Alert level, turndown service is not provided.
Does Heritage Queenstown Have A Pool and Spa?
Yes, we have a non-heated outdoor/indoor pool, as well as sauna and hot pool.
Is Parking Free?
Yes, our hotel has free parking on site for your convenience.
Is There Laundry Services Available?
Yes, laundry services are available for a small fee - $2 for wash and $2 for dryer.
Does Heritage Queenstown Have Event Venues and Meeting Spaces On-site?
Does Heritage Queenstown Have A Restaurant?
Does Heritage Queenstown Have A Bar?
Is There An Airport Shuttle Available?
Unfortunately, we do not have shuttle service, however, we can provide guests with telephone numbers of local taxi companies.
Is Car Service Available?
No, we do not have car service, however, we can provide guests with the telephone numbers of local taxi companies.